By choosing A&A Printing to print their books, the customer agrees to our terms and conditions as outlaid below. If you have any questions about any of these, please feel free to contact Billy Ashby.
Quotation
A quotation not accepted within 30 days may be changed. Typically the quote will remain the same for quite some time as we rarely raise our prices. If a price change occurs after the 30 days, we will honor the original quote.
Color Proofing
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is to be expected. When a variation of this kind occurs, it will be considered acceptable performance. A&A Printing will always do its best to reasonably color match book reprints to prior jobs, but a variation in color may occur due to length of time, machinery, and difficulty of exact color matching.
Over-Runs or Under-Runs
Over-runs or under-runs will not exceed (10%) ten percent of the quantity ordered. A&A Printing will bill for actual quantity delivered within this tolerance. If the customer requires a guaranteed quantity, the percentage of tolerance must be stated at the time of quotation. The reason being is the difficulty to produce an exact amount of books. A&A Printing needs to print a greater amount of books to achieve the requested amount due to set up, human error, defections, waste, and ink or toner marks. Rather than send the customer defective books or always be under the desired total, the +- of 10% is set up to best obtain the desired number of books. If the book total is under the desired amount, the customer will be credited that amount.
Proofs
A&A Printing will print and ship your proof as an unbound hard copy for review and approval. If a bound proof is required, the cost is $35.00. Minor corrections will need to be in writing either on the authorization form sent with the proof or via email. No changes, corrections, or approvals can be given orally. Changes or corrections that are major, or change the flow of the book, must be done by the customer and returned in a PDF format. If the customer requires additional hard copy proofs the cost is $25.00, electronic proofs can be done at no charge. A&A Printing will not be responsible for undetected errors in production, grammar, page numbering, etc., if a proof is not required by the customer. The customer will be liable for the proofing process and time invested once deciding to use A&A Printing and receiving either a hard copy unbound proof or an electronic proof. If the job is canceled for any reason, the customer will incur the $50.00 proofing fee and any special shipping cost of the proof, and will have that deducted from the deposit paid. The proof will be sent out within 3 business days of receiving your final usable PDF file. If the proof needs to be rushed, or shipped Next Day Air or 2nd Day Air, the customer will be charged the cost of that shipping. In the normal proofing process, proofs are sent using UPS ground and will not be charged to the customer. The main goals of the proof are to show you what our printers are detecting from your file and what your book will look like once printed.
Terms/Claims/Liens
Unless specified in writing to the contrary, payment is 50% down when the order is placed, and the remaining balance before the product is shipped. Claims for defects, damages, or shortages must be made by the customer in writing no later than 10 calendar days after delivery. If no such claim is made, A&A Printing and the customer will understand that the job has been accepted. By accepting the job, the customer acknowledges that A&A Printing’s performance has fully satisfied all terms, conditions, and specifications. A&A Printing’s liability will be limited to the quoted cost of defective goods, without additional liability for special or consequential damages. As security for payment of any sum due under the terms of an agreement, A&A Printing has the right to hold and place a lien on all customer property in A&A Printing’s possession. This right applies even if credit has been extended, notes have been accepted, trade acceptances have been made, or payment has been guaranteed. If payment is not made, the customer is liable for all collection costs incurred.
Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. A&A Printing can requote a job at time of submission if materials do not conform to the information on which the original quotation was based.
Orders Acceptance
Acceptance of orders is subject to credit approval and contingencies, such as fire, water, strikes, theft, vandalism, acts of God, and other causes beyond A&A Printing’s control. Canceled orders require compensation for incurred costs and related obligations.
Experimental Work
Experimental or preliminary work performed at customers request will be charged to the customer at providers current rates. This work cannot be used without A&A Printing’s written consent.
Film
Negatives, positives, tapes, disks, and all other items will become customer’s property only upon full payment by customer. Provider reserves the right to retain a lien on all such items in the event of nonpayment.
Electronic Manuscript or Image
It is the customer’s responsibility to maintain a copy of the original file. A&A Printing is not responsible for accidental damage to media supplied by the customer or for the accuracy of furnished input or promises made about A&A Printing’s ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize customer-supplied files will be charged at prevailing rates.
Alterations/Corrections
Customer alterations include all work performed in addition to the original specifications. All such work will be charged at A&A Printing’s current rates.
Customers Property
A&A Printing will only maintain fire and extended coverage on property belonging to the customer while the property is in A&A Printing’s possession. A&A Printing’s liability for this property will not exceed the amount recoverable from the insurance. Additional insurance coverage may be obtained if it is requested in writing, and if the premium is paid to A&A Printing.
Delivery
Unless otherwise specified, the price quoted does not include shipping and storage costs. A&A Printing will charge accordingly at current rates or customer can arrange pickup and delivery. Charges for delivery of materials and supplies from the customer to A&A Printing, or from the customer’s supplier to A&A Printing are not included in quotations unless specified.
Production Schedules
Production schedules will be established and followed by both the customer and A&A Printing. In the event that production schedules are not adhered to by the customer, delivery dates will be subject to renegotiation. There will be no liability or penalty for delays due to state of war, riot, civil disorder, fire, strikes, accidents, action of government or civil authority, acts of God, or other causes beyond the control of A&A Printing. In such cases, schedules will be extended by an amount of time equal to delay incurred. Rush jobs are jobs that do not follow the normal turnaround and are subject to a rush fee.
Customer-Furnished Materials
Materials furnished by customers or their suppliers are verified by delivery tickets. A&A Printing bears no responsibility for discrepancies between delivery tickets and actual counts. Customer-supplied paper must be delivered according to specifications furnished by A&A Printing. The specifications will include correct weight, thickness, pick resistance, and other technical requirements. Artwork, files, color separation special dyes, thumb drives, or other materials furnished by the customer must be usable by A&A Printing without alteration or repair. Items not meeting this requirement will be repaired by the customer, or by A&A Printing, at A&A Printing’s current rates, to be paid for by the customer.
Outside Purchases
Unless otherwise agreed in writing, all outside purchases as requested or authorized by the customer are chargeable.
Liability
Disclaimer of Express Warranties Provider warrants that the work is as described in the purchase order. The customer understands that all sketches, copy, dummies, and preparatory work shown to the customer are intended only to illustrate the general type and quality of the work. They are not intended to represent the actual work performed.
Disclaimer of Implied Warranties
A&A Printing warrants only that the work will conform to the description contained in the purchase order. A&A Printing’s maximum liability, whether by negligence, contract, or otherwise, will not exceed the return of the amount invoiced for the work in dispute. Under no circumstances will A&A Printing be liable for specific, individual, or consequential damages.
The Author or Person
Presenting job for print represents that he or she is the sole author of the Work and is the owner of the copyright to all of its contents; that he or she has not engaged in plagiarism and that the Work, if fiction, represents no real event or person(s) that could in any way be deemed libelous and that, if nonfiction, does not misstate or omit any fact which would libel any person(s) or result in a person(s) being placed in a false or damaging light; and that the Work does not infringe the copyright, trademark or privacy of any third party; and that he or she is owner of any trademarks and/or trade names associated with the Work; that the Work does not constitute obscenity or hate literature and that the author has the right to enter into this Agreement.
Indemnification
The customer agrees to protect A&A Printing from economic loss and any other harmful consequences that could arise in connection with the work. This means that the customer will hold A&A Printing harmless and save, indemnify, and otherwise defend him/her against claims, demands, actions, and proceedings on any and all grounds. This will apply regardless of responsibility for negligence.
Copyrights
The customer also warrants that the subject matter to be printed is not copyrighted by a third party. The customer also recognizes that because matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. The customer further warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, the customer agrees to indemnify and hold A&A Printing harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the work produced or provided.
Personal or Economic Rights
The customer also warrants that the work does not contain anything that is libelous or scandalous, or anything that threatens anyone’s right to privacy or other personal or economic rights. The customer will, at the customer’s sole expense, promptly and thoroughly defend A&A Printing in all legal actions on these grounds as long as A&A Printing: promptly notifies the customer of the legal action; and gives the customer reasonable time to undertake and conduct a defense. A&A Printing reserves the right to use his or her sole discretion in refusing to print anything he or she deems illegal, libelous, scandalous, improper, or infringing upon copyright law.
Storage
A&A Printing will retain intermediate materials until the related end product has been accepted by the customer. If requested by the customer, intermediate materials will be stored for an additional period at additional charge of $15.00 per month. A&A Printing is not liable for any loss or damage to stored material beyond what is recoverable by A&A Printing’s fire and extended insurance coverage.
Taxes
All amounts due for taxes and assessment will be added to the customer’s invoice and are the responsibility of the customer. No tax exemption will be granted unless the customer’s Exemption Certificate (or other official proof of exception) accompanies the purchase order. If, after the customer has paid the invoice, it is determined that more tax is due, then the customer must promptly remit the required taxes to the taxing authority, or immediately reimburse A&A Printing of any additional taxes paid.
Telecommunications
Unless otherwise agreed in writing, the customer will pay for all transmission charges. A&A Printing is not responsible for any errors, omissions, or extra costs resulting from faults in the transmission.
Paper
Prices quoted and any schedules submitted are subject to change in either price or availability of paper. Price of finished job will be based on the cost of paper at the time of shipment of paper. Most grades of paper are available on the terms of “price prevailing at time of shipment”. Scheduled deliveries of paper are subject to change at the discretion of paper mills.
Jurisdiction
The parties agree that all disputes arising under this agreement shall be governed by Florida law. The parties further agree that the Courts of the State of Florida shall be the sole and exclusive jurisdiction and venue in which any dispute arising under this agreement shall be determined.